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Frequently Asked Questions
Find answers to common questions about EurostrickTech’s cryptocurrency trading platform, security, and services.
Getting Started
Creating an account is simple. Click 'Sign Up' on our homepage, provide your email and create a secure password. You'll need to verify your email and complete KYC verification to start trading. The entire process typically takes 5-10 minutes.
For KYC verification, you'll need a government-issued photo ID (passport, driver's license, or national ID card) and a proof of address document (utility bill, bank statement, or rental agreement) dated within the last 3 months.
EurostrickTech operates in over 200 countries worldwide. However, due to regulatory requirements, our services may be restricted in certain jurisdictions. Please check our supported countries list or contact support for specific information about your location.
Account verification typically takes 30Min - 48 hours for most users. During peak periods, it may take up to 72 hours. You'll receive email notifications about your verification status, and you can check progress in your account dashboard.
Security & Safety
Creating an account is simple. Click 'Sign Up' on our homepage, provide your email and create a secure password. You'll need to verify your email and complete KYC verification to start trading. The entire process typically takes 5-10 minutes.
2FA adds an extra layer of security to your account by requiring a second form of verification beyond your password. We support Google Authenticator, SMS, and email-based 2FA. We strongly recommend enabling 2FA for maximum account security.
If you suspect unauthorized access, immediately change your password, enable 2FA if not already active, and contact our security team. We'll investigate the issue and take necessary protective measures for your account.
We use advanced anti-phishing measures including email verification, domain monitoring, and user education. Always verify you're on the official EurostrickTech website (check the URL), and never share your login credentials via email or phone.
Trading
We offer 50+ trading pairs including major cryptocurrencies like BTC, ETH, ADA, DOT, and many altcoins paired with USD, EUR, BTC, and ETH. Our trading pairs are regularly updated based on market demand and liquidity.
Margin trading allows you to borrow funds to increase your trading position up to 5x leverage. This amplifies both potential profits and losses. You'll need to maintain a minimum margin level, and positions may be liquidated if margin falls below requirements.
Our trading fees start at 0.1% for makers and 0.15% for takers. Fees decrease based on your 30-day trading volume and EuroToken holdings. VIP users can enjoy fees as low as 0.02%. Check our fee schedule for detailed information.
We support various order types including market orders, limit orders, stop-loss orders, take-profit orders, and advanced orders like OCO (One-Cancels-Other). These tools help you execute sophisticated trading strategies.
Wallets & Deposits
Custodial wallets are managed by EurostrickTech, offering convenience and integrated trading. Non-custodial wallets give you full control of your private keys. We offer both options to suit different user preferences and security needs.
To deposit crypto, go to your wallet, select the cryptocurrency, and copy the deposit address. Send your crypto from an external wallet to this address. Always double-check the address and network to avoid loss of funds.
Minimum deposit amounts vary by cryptocurrency. For Bitcoin, it's 0.001 BTC; for Ethereum, it's 0.01 ETH. Check the specific minimums in your wallet section before making deposits.
Deposit times depend on network congestion and required confirmations. Bitcoin typically takes 1-3 confirmations (10-30 minutes), Ethereum takes 12-35 confirmations (3-8 minutes), and other cryptocurrencies vary based on their network specifications.
Withdrawals
To withdraw, go to your wallet, select the cryptocurrency, enter the destination address and amount, then confirm the transaction. Withdrawals require email confirmation and may require additional security verification.
Withdrawal fees vary by cryptocurrency and cover network transaction costs. Bitcoin withdrawals cost 0.0005 BTC, Ethereum costs 0.005 ETH. Fees are clearly displayed before you confirm any withdrawal.
Daily withdrawal limits depend on your verification level. Basic verified users can withdraw up to $10,000 daily, while fully verified users have limits up to $100,000 daily. Higher limits are available for VIP users.
Withdrawals may be pending due to security reviews, network congestion, or additional verification requirements. Most withdrawals are processed within 30 minutes, but some may take up to 24 hours for security reasons.
Quick Help
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